THE BUNNY COFFEE COMPANY PRIVACY POLICY

THE BUNNY COFFEE COMPANY LTD is a company registered in England and Wales and the sole operator of THE FRONT Restaurant & Bar, Drive Thru (collectively referred to as B.C.C, “we” or “us” in this policy).

RESPONSIBLE RETAILING

We do not and will not knowingly collect information from any person under the age of 18. If you are under the age of 18, you must not use the Site or submit any personal information.

OVERVIEW

Maintaining the security of your data is a priority at B.C.C, and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. B.C.C is also dedicated to being transparent about what data we collect about you and how we use it.

This policy, applies to any online activity you make with us and provides you with information about:

how we use your data;

what personal data we collect;

how we ensure your privacy is maintained; and

your legal rights relating to your personal data.

HOW WE USE YOUR DATA

General

B.C.C (and trusted partners acting on our behalf) uses your personal data:

to provide goods to you;

to verify your identity;

for crime and fraud prevention, detection and related purposes;

to enable B.C.C to manage customer service interactions with you; and

where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Sharing Data With Third Parties

B.C.C will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes. We may share your data with:

governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –

to comply with our legal obligations;

to exercise our legal rights (for example in court cases);

for the prevention, detection, investigation of crime or prosecution of offenders; and

for the protection of our employees and customers.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 7 years.

WHAT PERSONAL DATA DO WE COLLECT?

B.C.C may collect the following information about you:

your name;

your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;

your correspondence and communications with B.C.C;

HOW WE PROTECT YOUR DATA

Our Controls

B.C.C is committed to keeping your personal data safe and secure. Our security measures include: –

encryption of data;

internal policies setting out our data security approach and training for employees.

YOUR RIGHTS

You have the following rights:

the right to ask for a copy of personal data that we hold about you (the right of access);

the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

AMENDMENTS TO THIS POLICY

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

LEGAL BASIS FOR 'THE BUNNY COFFEE COMPANY' PROCESSING CUSTOMER PERSONAL DATA

General

B.C.C collects and uses customers’ personal data because is it necessary for:

the pursuit of our legitimate interests (as set out below);

the purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or

complying with our legal obligations

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of B.C.C, including:-

selling and supplying goods and services to our customers;

protecting customers, employees and other individuals and maintaining their safety, health and welfare;

improving existing products and services and developing new products and services;

complying with our legal and regulatory obligations;

preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

handling customer contacts, queries, complaints or disputes;

managing insurance claims by customers;

effectively handling any legal claims or regulatory enforcement actions taken against B.S; and

fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

DATA PROTECTION OFFICER

B.C.C has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation. If you have any questions about how B.C.C uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by:

e-mail: thebunny@thefrontaberavon.co.uk or

write to: THE BUNNY COFFEE COMPANY LTD

Tyr Halen Cottage Tyr Halen Row, Baglan, Port Talbot, Wales, SA12 8BL

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

UPDATES

This policy was last updated in August 2023.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.